When Will My Order Ship?
Please note that an order can only be processed (prepared for shipping) once payment has been received in full.
As noted in the section above, any items that are listed as in stock at Hifi Broker, will be processed and shipped out immediately.
Do I Have To Be Available At The Nominated Address To Receive My Order?
To ensure the safest possible delivery, it is recommended that you or another person are present at the nominated delivery address to receive your order. If delivery is attempted and a recipient is not available, usually a collection card will be left with further instructions.
However, if you believe that you will not have time to collect the parcel from the nearest collection point, then you may elect to issue an authority to leave. This means that the carrier will leave the parcel in a safe location in your absence.
Please note that if this option is selected then you assume complete responsibility for the parcel as soon as it is dispatched from our warehouse. Unfortunately we cannot replace lost or stolen items if you have issued an authority to leave.
To notify us of this preference, simply leave a note within the comments field during checkout. Please also include a safe location that is accessible to leave the parcel if the premises are unattended.
How Will My Items Be Protected During Transit?
We will always prepare your order for shipping with the highest level of care. We take a great deal of pride in providing you with the highest standard of packaging and as a result, we can confidently assure you that all items will be well protected during transit.
Some examples of packaging materials used include robust shipping cartons, courier satchels and padded mailing bags. For extra protection we also use padding materials such as bubble wrap, void fill (packing peanuts or foam chips etc.) and various other wrapping materials.
Rest assured, we ship every single order with more than adequate packaging and protection that well and truly exceeds the recommended standard. This will ensure a safe delivery to your nominated address, every time.